Welcome to laelum.shop.
Laelum INC is committed to providing customers with high-quality automotive products and a satisfying shopping experience. If you are not satisfied with your purchase, you may request a return or refund in accordance with the policy below.
1. Return Period
Customers may request a return within 30 days of receiving the product.
Return requests made after the 30-day period cannot be accepted.
2. Return Eligibility
To be eligible for a return, the product must meet the following conditions:
- The product is unused, uninstalled, and undamaged
- The product remains in its original condition
- The product packaging, accessories, and tags are intact
- The product is in a condition suitable for resale
We may refuse a return request if the above conditions are not met.
3. Eligible Situations for Refund
You may request a return or refund in the following situations:
- Received the wrong item
- Product has quality issues
- Product was damaged during shipping
- Product significantly differs from the description
Please contact us as soon as you discover an issue and provide your order details along with relevant photos.
4. Non-Refundable Situations
The following situations generally do not qualify for a refund:
- Exceeding the 30-day return period
- Product has been used or installed
- Issues caused by human-induced damage
- Missing original packaging or accessories
- Returning the product without authorization
- Returns based on personal preference or accidental purchase (if return conditions are not met)
5. Return Process
Please follow these steps to request a return:
- Contact our customer service team to submit a return request
- Provide your order number and the reason for the return
- Wait for the review result
- Ship the product back according to the instructions provided
- We receive and inspect the product
- Refund is processed upon approval
Products returned without authorization may not be processed. ## 6. Refund Processing Time
- Refunds are typically processed within 7 business days after the returned item is received and approved.
- Refunds will be issued to the original payment method.
- The actual time it takes for funds to appear in your account depends on the processing speed of your bank or payment provider.
7. Shipping Fee Information
Returns Due to Quality Issues
If the return is due to the following reasons:
- Damaged item
- Incorrect item shipped
- Product quality issue
We will cover the return shipping costs.
Returns Due to Personal Reasons
If the return is due to personal reasons (e.g., dislike, accidental purchase, etc.):
- The customer is responsible for return shipping costs.
- Original shipping fees are generally non-refundable.
8. Return Address
Once your return is approved, please ship the item to the following address:
Laelum INC
4179 MTVERNON AVE
RIVERSIDE, CA 92507
United States
Please do not ship items back without obtaining return authorization.
9. Item Inspection
Upon receiving the returned item, we will inspect its condition, including:
- Whether it has been used
- Whether it is damaged
- Whether the packaging and accessories are complete
If the item does not meet return criteria, we may reject the refund request.
10. Contact Us
If you have any questions regarding our refund policy, please contact us:
Company Name: Laelum INC
Domain: laelum.shop
Email: jacob@laelum.shop
Customer Support Email: support@laelum.shop
Phone: (774) 457-4347
Address: 4179 MTVERNON AVE, RIVERSIDE, CA 92507, United States
Thank you for choosing laelum.shop.
Laelum INC is committed to providing you with a fair and transparent after-sales service experience.
