Thank you for choosing laelum.shop. We hope every customer is satisfied with their purchase of car accessories. If you are not satisfied with the product you received, you can apply for a return or refund according to the following policy:

I. Return Period

We support submitting a return request within 30 days of receiving the product.

To return an item, please contact us via customer service email within the specified time and provide:

Order number; Purchaser’s name; Reason for return; Product photos (if related to product issues).

Requests submitted after the return period may not be accepted.

II. Return Conditions

Items for return must meet the following conditions:

The product is in unused condition; The product includes its original packaging, accessories, and related attachments; The product is not damaged by the customer; Valid order information is provided.

Items that are partially used, damaged, or missing packaging or accessories may not be eligible for return.

III. Return Process

To apply for a return, please follow these steps:

Contact our customer service team and submit a return request;

Wait for customer service to confirm your eligibility for return and related information;

Return the item according to the return instructions provided by customer service;

After receiving and inspecting the returned item, we will process your refund request.

Please do not return the item without confirmation, as this may affect the return processing.

IV. Refund Processing

After the returned item is approved, we will process the refund within 3 business days.

Refunds will be processed using the original payment method:

For credit card or debit card payments, refund time may be delayed due to varying bank processing speeds;
For third-party payment methods, refund time depends on the payment service provider’s processing time.

V. Shipping Costs

If a return is due to the following reasons:

Product quality issues;
Received the wrong product;
The product is significantly different from the order description.

We will assist with the return process based on the specific circumstances.

If you request a return for personal reasons (e.g., dislike, unnecessary, wrong purchase), the return shipping costs may be borne by the customer.

VI. Damaged or Incorrect Goods

If you receive a damaged, missing, or incorrect item, please contact us as soon as possible after receiving the item and provide:

Order number;
Product photo or video;
Description of the problem.

We will provide a solution based on the specific situation.

VII. Order Cancellation

If your order has not yet entered the processing or shipping process, please contact us to cancel it as soon as possible.

Once an order enters the processing or shipping stage, it may not be possible to cancel it.

VIII. Return Information

Address: 4179 Mtvernon Ave, Riverside, CA 92507

Email: jacob@laelum.shop

support@laelum.shop

Phone: (774) 457-4347

Thank you for your understanding and support. We will continue to provide you with reliable automotive supplies and excellent customer service.